There are several ways to reach BRITA service:

• Service hotline for direct telephone support: 0800-368 48 24 (Mon–Thu: 8am–5pm, Fri: 8am–3pm)
• BRITA iQ Support for digital, 24/7 service requests
• Online contact form on the BRITA website

For existing customers, we recommend the BRITA iQ Support for the fastest response and easy tracking of service requests.

BRITA's regional service structure offers fast and reliable service:

• Service hotline available during business hours
• Response within 24–48 hours for standard requests
• Express service for urgent repairs

The exact response times depend on the chosen service package and location.

For non-urgent questions, the BRITA iQ Support provides 24/7 self-service with instant remote error diagnostics, often resolving issues without a technician visit.

Yes, via the BRITA iQ platform, accessible directly by QR code on the device, users get 24/7 access to:

• Instructions
• Error diagnostics
• Technical solutions

This enables fast problem-solving and helps minimize downtime.

As part of the service contract, the filter change is automatically monitored and carried out by BRITA's trained service technicians, in good time and at no extra cost to the customer. You do not need to track filter capacity or schedule the change yourself.

Maintenance for BRITA water dispensers is carried out regularly as part of a service concept. This ensures functionality and water quality in the long term.

For optimal performance and hygiene, we recommend professional maintenance by BRITA service technicians. However, some basic tasks can be performed by users:

• Daily cleaning of the dispensing area
• Regular emptying of the drip tray
• Visual inspection for leaks or damage

Technical maintenance should always be carried out by trained personnel to ensure warranty coverage and water quality.