The BRITA service offers a comprehensive, worry-free package:

• Installation of the device
• Regular maintenance
• Professional cleaning
• Filter and cartridge replacement
• Technical support

The goal is hygienic, safe and trouble-free operation without additional costs for the company.

There are several ways to reach BRITA service:

• Service hotline for direct telephone support: 0800-368 48 24 (Mon–Thu: 8am–5pm, Fri: 8am–3pm)
• BRITA iQ Support for digital, 24/7 service requests
• Online contact form on the BRITA website

For existing customers, we recommend the BRITA iQ Support for the fastest response and easy tracking of service requests.

BRITA's regional service structure offers fast and reliable service:

• Service hotline available during business hours
• Response within 24–48 hours for standard requests
• Express service for urgent repairs

The exact response times depend on the chosen service package and location.

For non-urgent questions, the BRITA iQ Support provides 24/7 self-service with instant remote error diagnostics, often resolving issues without a technician visit.

BRITA iQ Solution is an IoT-enabled platform for monitoring and managing smart water dispensers. It helps businesses:

• Monitor dispenser performance and system data in real time.
• Manage connected dispensers remotely.
• Gain actionable, data-driven insights.
• Improve operational efficiency, water quality and system reliability.

This makes it easier for businesses to oversee their water dispensing systems and respond quickly when maintenance or operational issues arise.

BRITA iQ Solution helps businesses reduce downtime and maintenance costs by enabling remote monitoring and automated performance tracking. It also:

• Minimizes manual checks.
• Detects issues early.
• Streamlines day-to-day operations.
• Lowers service expenses.